Privacy policy

We appreciate your interest in our products and your visit to our website. We attach great importance to the protection of your privacy. The following provisions inform you in detail about the collection, processing and use of personal data, when you visit our website and when you use our offers on our website, for example when you purchase our products, are collected, how they are processed by us and what rights you have because of this. In addition, we will explain to you which accompanying measures we have taken in technical and organizational terms to protect your data.

1. responsible body

The responsible body for the operation of this website within the meaning of the European Data Protection Regulation (DS-GVO), the German Federal Data Protection Act (BDSG) and other national data protection laws as well as other data protection regulations and at the same time service provider within the meaning of the Telemedia Act (TMG) is the

RUHE Biogas Service GmbH
Kötterheide 14
49456 Lüsche
Tel.: +49 5438 95828-600
Fax: +49 5438 95828-800
E-mail: moin@ruhe-biogas-service.de

Represented by the managing directors Maximilian Ruhe, Thomas Rolfes, Andre Ricker
Entered in the Commercial Register of the Oldenburg District Court under HRB 209554
Sales tax identification number: DE 299843387

2. data protection officer

RUHE Biogas Service GmbH has appointed a data protection officer. You can reach our company data protection officer by mail at the above data or at the e-mail address: moin@ruhe-biogas-service.de.

3. legal basis for the processing of personal data

Personal data is information about personal or factual circumstances that can be easily and clearly assigned to you. This includes, for example, your name, address, telephone number, e-mail address or even an online identifier.

Insofar as we obtain your consent for processing operations of personal data, this is done on the basis of Art. 6 para. 1 lit. a GDPR. When processing personal data that is necessary for the performance of a contract to which you are a party, Art. 6 para. 1 lit. b DSGVO as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures. Insofar as processing of personal data is necessary for compliance with a legal obligation to which we are subject, Art. 6 para. 1 lit. c DSGVO as the legal basis. If the processing is necessary to protect a legitimate interest of us or a third party and your interests, fundamental rights and freedoms do not override this first-mentioned interest, Art. 6 para. 1 lit. f DSGVO as the legal basis for the processing.

4. scope of the collection and use of your data including the purposes of processing when visiting our website and when contacting us

As a matter of principle, we only process personal data to the extent that this is necessary to provide a functional website and our content and services.

4.1 Visiting our website

Each time you visit our website, our system automatically collects data and information from the computer system of the calling computer. The following data is collected:

  • Date and time of access to one of our Internet pages (incl. Time zone difference from Greenwich Mean Time (GMT);
  • Your browser type and the version you are using;
  • Your operating system;
  • Your IP address;
  • the pages you visit;
  • Access code and http status code;
  • the amount of data transferred in each case;
  • the Internet address of the website from which you came to our website by clicking on a link (“referrer URL”);
  • the web pages that are called up by your system via our website.

The data is also stored in the log files of our system. This does not affect the IP addresses of the user or other data that allow the data to be assigned to a user.

The legal basis for the temporary storage of the data is Art. 6 para. 1 lit. f GDPR.

We use the data to enable you to visit our website technically. For this, your IP address of the user must remain stored for the duration of the session. This purpose is also our legitimate interest in data processing according to Art. 6 para. 1 lit. f GDPR.

When visiting our website, your surfing behavior can also be statistically evaluated. This is done by means of cookies and with so-called analysis programs. The analysis of your surfing behavior is anonymous and cannot be traced back to you.

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

This data is not stored together with other personal data.

The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation of the website. Consequently, there is no possibility for the user to object.

4.2 Contacting

You can contact us directly via the e-mail address provided on our website or our telephone number. We collect, process and use the personal data and information provided by you by e-mail or telephone, including your e-mail address or telephone number, exclusively for processing your request. The legal basis is Art. 6 para. 1 lit. b GDPR. Correspondence will be stored in compliance with the statutory retention periods and deleted after any retention periods have expired. If there are no retention periods, your data will be deleted as soon as your request has been conclusively processed.

You also have the option to make a specific request via the contact forms provided on our website. In this context, we collect the following mandatory data to respond to your request: Your first and last name; your e-mail address; your request.

The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation of the website. Consequently, there is no possibility for the user to object.

5. data deletion and storage period

Your personal data will be deleted or blocked as soon as the purpose of storage no longer applies. In addition, storage may take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need to continue storing the data for the conclusion or fulfillment of a contract.

6. use of cookies

We use so-called “cookies” on our website. These are small text files that are sent to your computer by our web server to store certain information (e.g. identifying features). Cookies serve to make our offer more user-friendly, effective and secure.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. When cookies are disabled, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f DSGVO stored. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this privacy policy.

6.1 Cookie consent with Borlabs cookie

Our website uses the cookie consent technology of Borlabs Cookie to obtain your consent to the storage of certain cookies in your browser and to document this in accordance with data protection law. The provider of this technology is Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg (hereinafter Borlabs).

When you enter our website, a Borlabs cookie is stored in your browser, which stores the consents you have given or revoked. This data is not shared with the provider of Borlabs Cookie.

The collected data will be stored until you request us to delete it or delete the Borlabs cookie yourself, or until the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Details on the data processing of Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

The use of Borlabs cookie consent technology is done in order to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6 para. 1 p. 1 lit. c GDPR

You can manage your cookie settings by clicking the following button:

[borlabs-cookie type=”btn-cookie-preference” title=”COOKIE SETTINGS” /]

7. use of web analysis tools and plugins

Google Analytics, Gooogle Ads and Google Maps

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use Google Analytics to perform user analysis based on a pseudonymous user identification number. This identification number does not contain any unique data, such as names or e-mail addresses. It is used to assign analysis information to a terminal device in order to recognize which content users have called up within one or various usage processes, which search terms they have used, have called up again or have interacted with our online offering. Likewise, the time of use and its duration are stored, as well as the sources of the users who refer to our online offer and technical aspects of their end devices and browsers. This involves creating pseudonymous profiles of users with information from the use of various devices, which may involve the use of cookies. In Analytics, higher level geographic location data is provided by capturing the following metadata based on IP search: “city” (and the derived latitude and longitude of the city), “continent”, “country”, “region”, “subcontinent” (and the ID-based equivalents).

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting).

IP anonymization for Google Analytics

We have activated the IP anonymization function on this website. As a result, your IP address is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

Anonymization on EU servers and processing in third country

To ensure the protection of user data in the EU, Google receives and processes all user data via domains and servers within the EU. The user’s IP address is not logged and is shortened by the last two digits by default. IP address shortening takes place on EU servers for EU users. In addition, all sensitive data collected from users in the EU is deleted before it is collected through EU domains and servers.

Job processing

We have concluded an order processing contract with Google with standard contractual clauses (guaranteeing the level of data protection for processing in the USA): https://business.safety.google/adsprocessorterms.

Google Ads and conversion measurement

We use the online marketing method “Google Ads” to place ads in the Google advertising network (e.g., in search results, in videos, on web pages, etc.) so that they are displayed to users who have a presumed interest in the ads (so-called “conversion”). Furthermore, we measure the conversion of the ads. However, we only learn the anonymous total number of users who clicked on our ad and were redirected to a page tagged with a so-called “conversion tracking tag”. However, we ourselves do not receive any information with which users can be identified. Data processing conditions between controllers with standard contractual clauses (guaranteeing the level of data protection for processing in the USA): https://business.safety.google/adscontrollerterms.

Google Maps

We integrate the maps of the service “Google Maps” of the provider Google. The processed data may include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually executed within the settings of their mobile devices).

Storage duration

Data stored by Google at user and event level that is linked to cookies, user identifiers (e.g. User ID) or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) is anonymized or deleted after 14 months. For details, please see the following link: https://support.google.com/analytics/answer/7667196?hl=de

Legal basis

The use of this analysis tool is based on consents, with regard to personal data pursuant to. Art. 6 par. 1 lit. a DSGVO and with regard to cookie information pursuant to. § 25 para. 1 TTDSG.

Revocation of consent and objection via browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Revocation of consent and objection by means of cookie management

You can prevent the collection of your data by Google Analytics on our website (Opt-out Google Analytics) by clicking on the following button:

[borlabs-cookie type=”btn-cookie-preference” title=”COOKIE SETTINGS” /]

Google Privacy Policy

For more information on how Google Analytics handles user data, please see Google’s privacy policy: https://policies.google.com/privacy.

8. security measures

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses an SSL or SSL protocol. TLS encryption. You can recognize an encrypted connection by the fact that the browser address bar changes from “http://” to “https://” and by the lock symbol in your browser bar.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Otherwise, we only use employees who have been obligated to maintain data secrecy when collecting and processing personal data.

9. your rights

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

9.1 Right to information

You may request confirmation as to whether personal data concerning you is being processed by us. If such processing exists, you may request information about the following:
– the purposes for which your personal data are processed;
– the categories of personal data that are processed;
– the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
– the planned duration of the storage of the personal data concerning you or, if concrete information on this is not possible, criteria for determining the storage duration;
– the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
– the existence of a right of appeal to a supervisory authority;
– any available information on the origin of the data, if the personal data are not collected from the data subject;
– the existence of automated decision making including profiling pursuant to Art. 22 para. 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You also have the right to request information about whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to. Article 46 of the GDPR in connection with the transfer.

9.2 Right to rectification

You have a right to rectification and/or completion if the personal data processed concerning you is inaccurate or incomplete. We shall make the correction without delay.

9.3 Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:
– if you dispute the accuracy of the personal data concerning you for a period of time that allows us to verify the accuracy of the personal data;
– if the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
– if we no longer need the personal data for the purposes of processing, but you need it for the assertion, exercise or defense of legal claims;
– if you object to the processing pursuant to Art. 21 para. 1 DSGVO and it has not yet been determined whether our legitimate reasons outweigh your reasons.

Where the processing of personal data concerning you has been restricted, such data may be processed, with the exception of their storage, only with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

9.4 Right to deletion

You may request that the personal data concerning you be deleted without undue delay, and we are obliged to delete such data without undue delay, if one of the following reasons applies:
– The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
– You revoke your consent on which the processing is based according to. Art. 6 par. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
– They lay out acc. Art. 21 par. 1 DSGVO and there are no overriding legitimate grounds for the processing, or you lodge an objection to the processing pursuant to Art. Art. 21 par. 2 DSGVO to object to the processing.
– The personal data concerning you has been processed unlawfully.
– The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
– The personal data concerning you has been processed in relation to information society services offered pursuant to Art. 8 para. 1 DSGVO collected.

The right to erasure described above does not exist insofar as the processing is necessary to
– to exercise the right to freedom of expression and information;
– for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
– for reasons of public interest in the field of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR;
– for archiving purposes in the public interest, scientific or historical research purposes, or for statistical purposes in accordance with. Art. 89 par. 1 GDPR, insofar as the right referred to in Section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or
– for the assertion, exercise or defense of legal claims.

9.5 Right to information

If you have exercised the right to rectification, erasure or restriction of processing, we are obliged to notify all recipients to whom the personal data relating to you has been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.

9.6 Right to data portability

You have the right to receive the personal data concerning you that you have provided in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another controller without hindrance from us, provided that the processing is based on consent pursuant to. Art. 6 par. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO or on a contract pursuant to. Art. 6 par. 1 lit. b DSGVO and the processing is carried out with the aid of automated procedures. In exercising this right, you also have the right to have the personal data concerning you transferred directly from us to another controller, insofar as this is technically feasible. Freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

9.7 Right of objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 para. 1 lit. e or f DSGVO is carried out. We will then no longer process the personal data concerning you, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. You have the possibility, in connection with the use of information society services – notwithstanding Directive 2002/58/EC – to exercise your right to object by means of automated procedures using technical specifications.

9.8 Right to revoke the declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until revocation

9.9 Automated decision in individual cases

You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision is necessary for the conclusion or performance of a contract between you and us, is permitted by legislation of the Union or the Member States to which we are subject, and such legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests, or is made with your express consent. However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 DSGVO, unless Art. 9 para. 2 lit. a or g DSGVO applies and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests. With regard to the cases referred to in (1) and (3), we shall take reasonable measures to safeguard the rights and freedoms as well as your legitimate interests, including at least the right to obtain our intervention, to express your point of view and to contest the decision.

10. right of complaint, supervisory authority

You have the right to complain to the competent data protection supervisory authority pursuant to. Article 77 of the GDPR. The State Commissioner for Data Protection in Lower Saxony is Ms. Barbara Thiel, Prinzenstraße 5, 30159 Hannover, Tel. +49 (511) 120-4500, fax +49 (511)120-4599, e-mail: poststelle@lfd.niedersachsen.de.

11. further links

Our website contains hyperlinks to websites not operated by us. These websites are not monitored by us. We are not responsible for the content as well as for the data protection regulations and the handling of data by these websites.

Status: July 2022